FAQ

Do I need Japanese health insurance?: No. Our service is private-pay only. Insurance is not required.
Will my travel insurance cover this?: Coverage varies by provider and policy. Many insurers reimburse telehealth visits, but please check with your insurer in advance. We provide itemized receipts and visit summaries in English to support claims.
When do I pay?: Your appointment will be confirmed once the payment is completed.
The consultation fee is a flat rate (tax included).
How long is the consultation?: Most visits take about 5 to 10 minutes.
What medical specialties do you cover?: We mainly cover general medicine. We can help with common problems like colds, fever, stomach issues, and skin problems.
Are there any medicines you cannot prescribe?: Yes. We cannot prescribe emergency contraception, narcotics, or other restricted drugs.
What is your refund policy?: If you cancel before your consultation, we will issue a full refund.
Refunds are not available after the consultation has taken place.
If you experience any issues, please contact us through the inquiry form.