FAQ

Yes. International tourists can access our online medical services without Japanese health insurance. This is a fully compliant and convenient way for visitors to receive professional medical care during their stay.

You can book a video consultation directly from your hotel or Airbnb. This allows you to speak with an English-speaking physician within minutes, avoiding long wait times and the logistical challenges of visiting a physical clinic.

We offer a transparent, flat-rate consultation fee of 33,000 JPY (tax included) with no hidden charges. Unlike many Japanese hospitals that may apply unpredictable “first-time patient” fees or “international” surcharges, you will see the total cost upfront before confirming your booking.

You should consult with an English-speaking doctor online as soon as possible to manage your symptoms effectively. Our service connects you with a qualified physician who can provide a diagnosis and prescription from the comfort of your accommodation.

Yes. Our doctors can issue digital prescriptions for common conditions (such as colds, infections, or digestive issues) that are valid at any Japanese pharmacy. This is the most efficient way to obtain the medication you need.

Absolutely. Our entire service—from the booking process to the consultation itself—is conducted in English. You will speak directly with an English-speaking doctor, eliminating the need for a translator.

We treat common, non-emergency travel ailments, including fever, cough/cold, sore throat, traveler’s diarrhea, stomach pain, skin rashes, insect bites, and allergies. For life-threatening emergencies, please dial 119 immediately.

We send a digital prescription directly to your smartphone, which you can present at any local pharmacy. Our support team can also assist you in locating the nearest pharmacy to your current position.

Many travel insurance providers reimburse telehealth expenses. As we are a private-pay clinic, we provide itemized receipts and medical summaries in English, which are typically required for insurance claims and reimbursement.

There is no waiting time. You can book an immediate appointment, and your consultation will begin exactly at your scheduled time. Within 30 minutes of your session ending, we will send your digital prescription along with the exact location of the nearest pharmacy to your smartphone.

You will be treated by highly experienced, English-fluent physicians who are licensed in Japan. Our medical team consists of skilled practitioners with extensive backgrounds in general medicine and acute care, ensuring professional and high-quality medical advice tailored specifically for international travelers and any symptoms they may experience.

While pharmacies sell basic remedies, many effective medications (such as antibiotics) require a doctor’s prescription in Japan. A consultation ensures you receive the correct, professional-strength treatment for your specific symptoms.

Yes. Telehealth is a safe, established method for treating non-emergency conditions. If our doctor determines that you require an in-person examination or diagnostic testing (such as an X-ray), we will provide guidance on the nearest appropriate facility.

No. Due to medical regulations, our service is exclusively available to patients who are physically located within Japan at the time of the consultation.