FAQ

Do I need Japanese health insurance?: No. Our service is privately paid by you, and insurance is not required.
Will my travel insurance cover this?: Your coverage will vary by provider and by policy. Many insurers reimburse telehealth visits, but please check with your insurer before traveling. We provide itemized receipts and visit summaries in English to support claims.
When do I pay?: You pay when you make the appointment, and your appointment time and date will be confirmed once the payment is completed.
The consultation fee is a flat rate (tax included) of ¥33.000 JPY.
How long is the consultation?: Most consultations take about 5 to 10 minutes
What medical specialties do you cover?: We primarily provide general medical consultations. We primarily provide general medical consultations and can help with common issues such as colds, fever, stomach problems, and skin conditions. We can also help you decide if you need to go see a doctor or to the hospital.
Are there any medicines you cannot prescribe?: Yes. We cannot prescribe emergency contraception, narcotics, or other restricted drugs.
What is your refund policy?: If you cancel before the consultation, we will issue a refund minus the payment processing fee.
Refunds are not available after the consultation has taken place.
If you have any further questions or concerns, please contact us through the inquiry form.