Frequently asked questions

Yes. International tourists can access our online medical services without Japanese health insurance. This is a fully compliant and convenient way for visitors to receive professional medical care during their stay.

You can book a video consultation directly from your hotel or Airbnb. This lets you speak with an English-speaking physician within minutes, avoiding long wait times and the logistics of visiting a physical clinic.

We offer a transparent, flat-rate consultation fee of ¥33,000 (tax included) with no hidden charges. Unlike many Japanese hospitals that may apply unpredictable "first-time patient" fees or "international" surcharges, you see the total cost upfront before confirming your booking.

Consult with an English-speaking doctor online as soon as possible to manage your symptoms effectively. Our service connects you with a qualified physician who can provide a diagnosis and prescription from the comfort of your accommodation.

Yes. Our doctors can issue digital prescriptions for common conditions — colds, infections, or digestive issues — that are valid at any Japanese pharmacy.

Absolutely. Our entire service — from booking to the consultation itself — is conducted in English. You speak directly with an English-speaking doctor, with no need for a translator.

We treat common, non-emergency travel ailments, including fever, cough and cold, sore throat, traveler's diarrhea, stomach pain, skin rashes, insect bites, and allergies. For life-threatening emergencies, call 119 immediately.

Yes. There is no minimum age — we see patients of all ages, and your consultation is with a physician who has experience treating children. A parent or guardian stays present throughout the call, and the booking form asks for the child's weight so that any dosing is based on it.

We send a digital prescription directly to your smartphone, which you present at any local pharmacy. Our support team can also help you locate the nearest pharmacy to your current location.

Many travel insurance providers reimburse telehealth expenses. As a private-pay clinic, we provide itemized receipts and medical summaries in English, which are typically required for insurance claims and reimbursement.

There is no waiting time — you book an appointment and your consultation begins exactly at your scheduled time. Within 30 minutes of your session ending, we send your digital prescription along with the location of the nearest pharmacy.

You'll be treated by experienced, English-fluent physicians licensed in Japan, with backgrounds in general medicine and acute care, focused on the conditions international travelers typically face.

Pharmacies sell basic remedies, but many effective medications — such as antibiotics — require a doctor's prescription in Japan. A consultation ensures you receive the correct, professional-strength treatment for your specific symptoms.

Yes. Telehealth is a safe, established method for treating non-emergency conditions. If our doctor determines you need an in-person examination or diagnostic testing, they'll guide you to the nearest appropriate facility.

No. Due to medical regulations, our service is exclusively available to patients who are physically located within Japan at the time of the consultation.