Terms of Service

Article 1: Scope of Application

These terms apply to all users of the Clinic's website and services.

Article 2: Description of Services

The Clinic provides online medical consultations and related appointment support for international visitors to Japan. All consultations are conducted by licensed physicians affiliated with the Clinic.

Article 3: Prohibited Acts

Users must not engage in the following actions:

• • Providing false or misleading information
• • Disrupting or interfering with the Services
• • Violating applicable laws or regulations

Article 4: Disclaimer

The Clinic strives to provide accurate and reliable medical services, but does not guarantee that the Services will meet all user expectations. The Clinic is not responsible for any damages resulting from failure to follow medical instructions or from circumstances beyond the Clinic's reasonable control.

Article 5: Cancellation and Refunds

Cancellations, rescheduling and refunds are handled as follows:

• • You can cancel or reschedule your appointment up to 10 minutes before its start time, using the link in your booking confirmation email.
• • If you cancel by that deadline, the Clinic refunds the amount you paid minus a ¥2,000 cancellation fee. Refunds go back to the card used for payment, usually within 5–10 business days.
• • Less than 10 minutes before the start time, the appointment can no longer be cancelled or rescheduled from that link, and cancellations made after this deadline are not refunded. In that case, please contact the Clinic by email.
• • If you do not join the consultation at the scheduled time without cancelling (no-show), the fee is not refunded.
• • Refunds are not available after the consultation has taken place.
• • If a cancellation is due to a clinic-related issue (such as a system error or duplicate charge), the Clinic issues a full refund.

Article 6: Changes to Terms

These terms may be updated without prior notice. Revised terms become effective once posted on this website.